Shipping policy

Last updated: October 10, 2026

This Shipping Policy explains how AURAJONG prepares, ships, transports, and delivers orders, including estimated delivery timelines, delivery service levels, delivery coverage, customer responsibilities, and procedures for reporting shipping or delivery damage.

AURAJONG is a brand operated by Shandong Baozhi Cultural Supplies Co., Ltd.

Delivery Options

Delivery options may vary depending on the product, destination, availability, product preparation requirements, and transportation services available for the order.

For eligible AURAJONG table orders delivered within the contiguous 48 United States, we generally offer the following delivery options:

Standard White-Glove Delivery & Installation: Complimentary delivery, estimated at approximately 7–9 weeks from order confirmation.

Expedited White-Glove Delivery & Installation: Estimated at approximately 3–5 weeks from order confirmation, where available, for an additional $799.

Delivery estimates are not guaranteed delivery dates unless AURAJONG expressly agrees otherwise in writing.

Complimentary Standard White-Glove Delivery & Installation

Where a product page or checkout states that complimentary delivery is included, eligible AURAJONG table orders delivered within the contiguous 48 United States include Standard White-Glove Delivery & Installation unless otherwise stated on the applicable product page, quotation, or checkout.

For eligible orders, complimentary Standard White-Glove Delivery & Installation includes:

Transportation arranged by AURAJONG.
Standard import customs clearance.
Applicable import duties associated with the AURAJONG-arranged shipment.
Final-mile delivery to the customer's address.
In-home delivery.
Placement in the designated room.
Standard assembly and installation.

Customers receiving an eligible shipment under these terms will not be asked to separately pay standard import duties or customs-clearance charges in order to receive the shipment.

Delivery Coverage and Additional Charges

Complimentary Standard White-Glove Delivery & Installation applies to eligible table orders delivered within the contiguous 48 United States.

Alaska, Hawaii, U.S. territories, islands, remote destinations, and locations requiring unusual transportation or access arrangements are not automatically included.

These destinations may require a separate delivery quotation.

Additional charges may also apply for:

Remote locations.
Deliveries involving stairs.
Difficult or restricted access.
Special building or property requirements.
Customer-requested address changes after shipment.
Missed delivery appointments.
Repeated delivery attempts.
Storage or redelivery.
Other non-standard handling or delivery requirements.

Where reasonably possible, any additional charges will be communicated and confirmed before the applicable service is arranged.

Expedited White-Glove Delivery & Installation

Expedited White-Glove Delivery & Installation is available for certain orders and destinations for an additional $799.

Estimated delivery is approximately 3–5 weeks from order confirmation.

Expedited delivery includes the same standard White-Glove Delivery & Installation service provided with eligible Standard Delivery orders, including in-home delivery, placement in the designated room, and standard assembly and installation.

Expedited Delivery prioritizes faster available transportation arrangements but does not create a guaranteed delivery date.

Expedited orders may still be affected by product preparation, transportation availability, vessel or freight schedules, port operations, customs procedures, weather, destination accessibility, carrier availability, or other circumstances outside our reasonable control.

Order Preparation

After an order is placed, AURAJONG reviews the order details, product configuration, delivery information, and any relevant delivery requirements before shipment preparation begins.

For products that are ready or scheduled for shipment, preparation and final inspection commonly require approximately 3–7 days, although additional time may be required depending on the product, customization, availability, inspection results, or other order-specific circumstances.

Unless otherwise stated, this preparation and inspection period is already included within the applicable estimated delivery timeline.

It is not additional to the 7–9 week Standard Delivery estimate or the 3–5 week Expedited Delivery estimate.

Made-to-order and customized products may require additional production or preparation time where separately disclosed before purchase or during order confirmation.

Quality Inspection Before Shipment

AURAJONG products are inspected before shipment as part of our preparation process.

Depending on the product, this may include inspection of appearance, major components, included accessories, electrical or mechanical functions, packaging, and other order-specific requirements.

If an issue is identified during final preparation or inspection, shipment may be temporarily delayed so the issue can be corrected before the product is released for transportation.

Freight Scheduling and Transportation

Many AURAJONG tables are oversized furniture products and are transported through specialized freight networks rather than standard parcel delivery.

Long-distance shipments may involve several transportation stages, including warehouse handling, freight transfer, ocean or land transportation, port processing, customs procedures where applicable, destination-terminal handling, and final-mile delivery.

Freight and vessel services operate according to scheduled departures and cutoff times.

If an order misses an applicable transportation cutoff, the shipment may move on the next available departure, which can add approximately one week or more to the estimated timeline.

AURAJONG determines transportation arrangements based on the destination, selected service level, product requirements, carrier availability, and other logistical considerations.

Protective Packaging

Because AURAJONG tables are large furniture products, orders may be packed in reinforced cartons, protective materials, wooden crates, or other transportation packaging designed to reduce the risk of damage during freight handling.

Packaging methods may vary depending on the product, destination, transportation method, and other logistical requirements.

Tracking Information

Tracking information will be provided where available.

Freight and ocean shipments do not always provide the same continuous tracking updates customers may be familiar with from parcel carriers.

There may be periods during long-distance transportation when tracking information does not visibly change even though the shipment is moving through the transportation network.

Additional tracking or delivery information may become available when the shipment reaches the destination terminal or is transferred to the final-mile delivery provider.

Final-Mile White-Glove Delivery

After the shipment reaches the appropriate destination facility, it will generally be transferred to a specialized final-mile delivery provider.

The delivery provider may contact you by telephone, email, text message, or another method to schedule or coordinate delivery.

Customers are responsible for ensuring that the contact information provided with the order is accurate and for remaining reasonably available for delivery coordination.

Standard White-Glove Delivery includes bringing the product into the residence or applicable building, placement in the designated room, and standard assembly and installation.

Services requiring unusual handling or access may result in additional charges.

Preparing for Delivery

AURAJONG tables and their shipping packages are large and heavy. Customers should ensure that the delivery location is ready and reasonably accessible before the scheduled delivery appointment.

The intended room should have sufficient space for the table and installation.

Customers should also ensure that pathways, entrances, hallways, elevators, and doorways provide adequate access for delivery.

Delivery Access Requirements

Before ordering, customers are responsible for confirming that the delivery location is reasonably accessible and that the product can be moved safely to its intended location.

Please consider:

Driveway and street access.
Gates or secured entrances.
Loading restrictions.
Doorway dimensions.
Hallway and corner clearance.
Elevator dimensions and availability.
Stairs.
Building delivery restrictions.
Homeowner association or property-management requirements.

Special access requirements should be communicated to AURAJONG before shipment whenever possible.

Deliveries involving stairs, remote locations, difficult access, or other special handling requirements may incur additional charges.

Delivery Appointments and Missed Deliveries

Where a delivery appointment is required, customers are responsible for making reasonable arrangements to receive the shipment during the agreed delivery window.

Additional carrier charges resulting from missed appointments, repeated delivery attempts, storage, redelivery, inaccessible locations, incorrect addresses, or circumstances reasonably within the customer's control may be charged to the customer where permitted by applicable law.

Address Changes

If you need to change your delivery address, contact AURAJONG as soon as possible.

We cannot guarantee that an address can be changed after the shipment has entered preparation or transportation.

Changes made after shipment has begun may result in additional transportation, rerouting, storage, or handling charges.

Estimated Delivery Timelines

Delivery estimates begin from order confirmation unless otherwise stated for a particular product or order.

Estimated timelines include ordinary product preparation, final inspection, transportation, port or terminal processing, customs procedures where applicable, and final-mile delivery.

Actual transit times may vary by destination because of differences in transportation routes, port proximity, freight networks, carrier schedules, and final-mile availability.

Delays Outside Our Control

Although AURAJONG actively manages transportation and delivery, certain circumstances are outside our reasonable control.

Delays may result from circumstances including:

Carrier or freight-network disruptions.
Vessel or transportation schedule changes.
Port congestion.
Customs or government inspections.
Weather or natural disasters.
Labor disruptions.
Transportation accidents.
Capacity shortages.
Government actions or regulatory requirements.
Public emergencies.
Events of force majeure.

When a material delay becomes known to us, we will make reasonable efforts to provide updated information when available.

International Orders

International delivery availability and terms may vary by destination.

Where international delivery is offered, shipping charges, duties, taxes, customs fees, brokerage charges, and delivery terms will be determined according to the applicable order, destination, quotation, or checkout terms.

Customers should review any destination-specific information provided before completing an international purchase.

Inspecting Your Delivery

Please inspect the exterior packaging and product as soon as reasonably possible during or after delivery.

If visible damage is present, photograph the packaging before it is discarded.

Where practical, also photograph shipping labels, crate markings, and the damaged area of the product.

Please retain relevant packaging until any potential shipping-damage claim has been reviewed.

Shipping or Delivery Damage

Shipping and delivery damage is handled separately from ordinary change-of-mind returns.

If your order arrives damaged, contact AURAJONG promptly at support@aurajong.com.

We may ask you to provide:

Your order number.
Photographs of the exterior packaging.
Photographs or video of the damaged product or component.
Shipping labels or crate identification.
A description of the damage.
Delivery or carrier documentation where relevant.

Depending on the circumstances, an appropriate resolution may include replacement parts, technical assistance, repair, replacement of an affected component, product replacement, a return and refund where appropriate, or another reasonable remedy.

Manufacturing Defects

Shipping damage and manufacturing defects are different types of claims.

If a product arrives without transportation damage but you believe it contains a manufacturing defect, the issue will generally be handled through the applicable AURAJONG Limited Warranty rather than as a shipping claim.

Please review our Warranty & Service page for applicable warranty coverage, exclusions, claim requirements, and service information.

Returns

Returning a product is not the same as reporting shipping damage or submitting a warranty claim.

Change-of-mind returns and other eligible returns are governed by our Refund & Return Policy.

Risk of Delivery Delays

AURAJONG will make reasonable efforts to arrange and manage delivery according to the selected service level.

However, estimated delivery dates should not be relied upon for events, construction schedules, travel plans, commercial openings, or other time-sensitive commitments unless a separate written delivery commitment has been expressly provided by AURAJONG.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in transportation methods, carrier services, delivery options, operational practices, or applicable legal requirements.

The revised version will be posted on this page with an updated "Last updated" date.