Shipping policy

Last updated: September 21, 2026

This Shipping Policy explains how AURAJONG prepares, ships, transports, and delivers orders, including estimated delivery timelines, delivery service levels, delivery coverage, customer responsibilities, and procedures for reporting shipping or delivery damage.

AURAJONG is a brand operated by Shandong Baozhi Cultural Supplies Co., Ltd.

Delivery Options

Delivery options may vary depending on the product, destination, availability, product preparation requirements, and transportation services available for the order.

For eligible AURAJONG table orders delivered within the United States, we generally offer the following delivery options:

Standard Delivery: estimated delivery is typically approximately 7–9 weeks from order confirmation.
Expedited Delivery: estimated delivery is typically approximately 3–5 weeks from order confirmation, where available, for an additional $800.

Delivery estimates are not guaranteed delivery dates unless AURAJONG expressly agrees otherwise in writing.

Free Standard U.S. Delivery

Where a product page or checkout states that Free Standard U.S. Delivery is included, it applies to eligible table orders delivered to addresses within the 48 contiguous United States, unless otherwise stated on the applicable product page, quotation, or checkout.

For eligible orders, Free Standard U.S. Delivery includes:

Standard freight transportation arranged by AURAJONG.
Standard import customs clearance.
Applicable import duties associated with the AURAJONG-arranged shipment.
Final-mile curbside delivery.
Standard carrier unloading at the applicable curbside delivery point.

Customers receiving an eligible shipment under these terms will not be asked to separately pay standard import duties or customs-clearance charges in order to receive the shipment.

Free Standard U.S. Delivery does not mean that every destination, delivery method, or delivery-related circumstance is free of charge.

Delivery Coverage and Additional Charges

Free Standard U.S. Delivery applies to eligible table orders delivered within the 48 contiguous United States.

Alaska, Hawaii, U.S. territories, remote destinations, islands, and locations requiring unusual transportation or access arrangements are not automatically included in Free Standard U.S. Delivery.

Orders to these destinations may require a separate delivery quotation. Any applicable additional delivery charge will be communicated before the applicable transportation service is arranged.

Additional charges may also apply where the customer requests optional or enhanced delivery services, or where additional carrier costs result from circumstances reasonably within the customer's control.

Such circumstances may include customer-requested address changes, missed delivery appointments, repeated delivery attempts, storage, redelivery, inaccessible delivery conditions, or other special transportation requirements.

What Standard Delivery Does Not Include

Unless expressly stated otherwise, Free Standard U.S. Delivery does not automatically include:

Expedited transportation.
White Glove Delivery.
Inside delivery.
Stair carry.
Room-of-choice placement.
Unpacking.
Assembly or installation.
Packaging removal or disposal.
Other optional or enhanced delivery services.

Shipping terms for accessories, replacement parts, customized items, or other products may differ and will be shown on the applicable product page, during checkout, or in a separate quotation where appropriate.

Expedited Delivery

Expedited Delivery is available for certain orders and destinations for an additional charge, currently $800 for eligible table orders.

Estimated delivery for eligible Expedited Delivery orders is typically approximately 3–5 weeks from order confirmation.

Expedited Delivery changes the transportation timeline, not the standard final-mile delivery service.

Unless White Glove Delivery or another enhanced delivery service has been separately arranged and confirmed, Expedited Delivery is generally completed as Curbside Delivery.

Curbside Delivery means that the carrier transports and unloads the shipment at an accessible curbside, driveway, loading area, or another reasonably accessible delivery point associated with the delivery address.

Expedited Delivery does not automatically include:

Inside delivery.
Stair carry.
Room-of-choice placement.
Unpacking.
Assembly or installation.
Packaging removal or disposal.
White Glove or other enhanced delivery services.

For eligible U.S. table orders, Expedited Delivery is an upgrade to the transportation timeline. Unless otherwise stated, destination coverage, standard import customs clearance, applicable import duties, curbside final-mile delivery, and standard carrier unloading remain subject to the same applicable terms described in this Shipping Policy.

Expedited Delivery prioritizes faster available transportation arrangements, but it does not create a guaranteed delivery date.

Expedited orders may still be affected by product preparation, transportation availability, vessel or freight schedules, port operations, customs procedures, weather, transportation disruptions, destination accessibility, or other circumstances outside our reasonable control.

Order Preparation

After an order is placed, AURAJONG reviews the order details, product configuration, delivery information, and other relevant requirements before shipment preparation begins.

For products that are ready or scheduled for shipment, preparation and final inspection commonly require approximately 3–7 days, although additional time may be required depending on the product, customization, availability, inspection results, or other order-specific circumstances.

Unless otherwise stated, this preparation and inspection period is already included within the applicable estimated delivery timeline.

It is not additional to the 7–9 week Standard Delivery estimate or the 3–5 week Expedited Delivery estimate.

Made-to-order and customized products may have additional production or preparation time where separately disclosed before purchase or during the order-confirmation process.

Quality Inspection Before Shipment

AURAJONG products are inspected before shipment as part of our preparation process.

Depending on the product, this may include inspection of appearance, major components, included accessories, electrical or mechanical functions, packaging, and other order-specific requirements.

If an issue is identified during final preparation or inspection, shipment may be temporarily delayed so the issue can be corrected before the product is released for transportation.

Freight Scheduling and Transportation

Many AURAJONG tables are oversized furniture products and are transported through specialized freight networks rather than standard parcel delivery.

Long-distance shipments may involve several transportation stages, including warehouse handling, freight transfer, ocean or land transportation, port processing, customs procedures where applicable, destination-terminal handling, and final-mile delivery.

Freight and vessel services operate according to scheduled departures and cutoff times.

If an order misses an applicable transportation cutoff, the shipment may move on the next available departure, which can add approximately one week or more to the estimated timeline.

AURAJONG determines transportation arrangements based on the destination, selected service level, product requirements, carrier availability, and other logistical considerations.

Protective Packaging

Because AURAJONG tables are large furniture products, orders may be packed in reinforced cartons, protective materials, wooden crates, or other transportation packaging designed to reduce the risk of damage during freight handling.

Packaging methods may vary depending on the product, destination, transportation method, and other logistical requirements.

Tracking Information

Tracking information will be provided where available.

Freight and ocean shipments do not always provide the same continuous tracking updates that customers may be familiar with from parcel carriers.

There may be periods during long-distance transportation when tracking information does not visibly change even though the shipment is moving through the transportation network.

Additional tracking or delivery information may become available when the shipment reaches the destination terminal or is transferred to the final-mile delivery provider.

Final-Mile Delivery

After the shipment reaches the appropriate destination facility, it may be transferred to a specialized freight or final-mile carrier for delivery to the customer.

The carrier may contact you by telephone, email, text message, or another method to schedule or coordinate delivery.

Customers are responsible for ensuring that the contact information provided with the order is accurate and for remaining reasonably available for delivery coordination.

Curbside Delivery

Unless White Glove Delivery or another enhanced delivery service has been expressly arranged and confirmed, oversized AURAJONG table deliveries are generally provided as Curbside Delivery.

Curbside Delivery generally means that the carrier transports and unloads the shipment at an accessible curbside, driveway, loading area, or another reasonably accessible delivery point associated with the delivery address.

Curbside Delivery does not normally include:

Moving the product inside the residence or building.
Carrying the product upstairs or downstairs.
Room-of-choice placement.
Unpacking or removing the product from its crate.
Assembly or installation.
Removal or disposal of packaging materials.

For eligible AURAJONG table deliveries, AURAJONG covers the standard carrier unloading charge associated with the arranged curbside delivery.

This does not mean that the carrier is responsible for moving individual components into the customer's home, building, or final room of use.

Preparing for Delivery

AURAJONG tables and their shipping crates can be large and heavy. Customers should plan for delivery before the shipment arrives.

Unless an applicable White Glove service has been arranged, we recommend having at least two capable adults available to assist with moving product components after delivery.

In many cases, the safest and most manageable approach is to open the shipping crate at the delivery location and move individual components separately rather than attempting to move the complete packaged shipment as one unit.

Delivery Access Requirements

Before ordering, customers are responsible for confirming that the delivery location is reasonably accessible for the applicable freight vehicle and that the product can be moved from the delivery point to its intended location.

Please consider:

Driveway and street access.
Gates or secured entrances.
Loading restrictions.
Doorway dimensions.
Hallway and corner clearance.
Elevator dimensions and availability.
Stairs.
Building delivery restrictions.
Homeowner association or property-management requirements.

Special access requirements should be communicated to AURAJONG before shipment whenever possible.

White Glove and Enhanced Delivery Services

White Glove Delivery or other enhanced delivery services may be available for certain destinations or orders.

These services are not included automatically with Free Standard U.S. Delivery or Expedited Delivery and must be separately arranged and confirmed when available.

The exact services included may vary by provider and may include inside delivery, room-of-choice placement, unpacking, assembly, or packaging removal.

Availability, pricing, and the exact service scope must be confirmed before relying on any White Glove or enhanced delivery service.

Delivery Appointments and Missed Deliveries

If a carrier requires an appointment, customers are responsible for making reasonable arrangements to receive the shipment during the agreed delivery window.

Additional carrier charges resulting from missed appointments, repeated delivery attempts, storage, redelivery, inaccessible locations, incorrect addresses, or circumstances reasonably within the customer's control may be charged to the customer where permitted by applicable law.

Address Changes

If you need to change your delivery address, contact AURAJONG as soon as possible.

We cannot guarantee that an address can be changed after the shipment has entered preparation or transportation.

Changes made after shipment has begun may result in additional transportation, rerouting, storage, or handling charges.

Estimated Delivery Timelines

Delivery estimates begin from order confirmation unless otherwise stated for a particular product or order.

Estimated timelines include ordinary product preparation, final inspection, transportation, port or terminal processing, customs procedures where applicable, and final-mile delivery.

Actual transit times can vary by destination. Some destinations may be reached faster than others because of differences in transportation routes, port proximity, freight networks, carrier schedules, and final-mile availability.

Delays Outside Our Control

Although AURAJONG actively manages transportation and delivery, certain circumstances are outside our reasonable control.

Delays may result from circumstances including:

Carrier or freight-network disruptions.
Vessel or transportation schedule changes.
Port congestion.
Customs or government inspections.
Weather or natural disasters.
Labor disruptions.
Transportation accidents.
Capacity shortages.
Government actions or regulatory requirements.
Public emergencies.
Events of force majeure.

When a material delay becomes known to us, we will make reasonable efforts to provide updated information when available.

International Orders

International delivery availability and terms may vary by destination.

Where international delivery is offered, shipping charges, duties, taxes, customs fees, brokerage charges, and delivery terms will be determined according to the applicable order, destination, quotation, or checkout terms.

Customers should review any destination-specific information provided before completing an international purchase.

Inspecting Your Delivery

Please inspect the exterior packaging and product as soon as reasonably possible after delivery.

If visible damage is present, photograph the packaging before discarding it.

Where practical, also photograph shipping labels, crate markings, and the damaged area of the product.

Please retain the original packaging until any potential shipping-damage claim has been reviewed.

Shipping or Delivery Damage

Shipping and delivery damage is handled separately from ordinary change-of-mind returns.

If your order arrives damaged, contact AURAJONG promptly at support@aurajong.com .

We may ask you to provide:

Your order number.
Photographs of the exterior packaging.
Photographs or video of the damaged product or component.
Shipping labels or crate identification.
A description of the damage.
Delivery or carrier documentation where relevant.

Depending on the circumstances, an appropriate resolution may include replacement parts, technical assistance, repair, replacement of an affected component, product replacement, a return and refund where appropriate, or another reasonable remedy.

Manufacturing Defects

Shipping damage and manufacturing defects are different types of claims.

If a product arrives without transportation damage but you believe it contains a manufacturing defect, the issue will generally be handled through the applicable AURAJONG Limited Warranty rather than as a shipping claim.

Please review our Warranty & Service page for applicable warranty coverage, exclusions, claim requirements, and service information.

Returns

Returning a product is not the same as reporting shipping damage or submitting a warranty claim.

Change-of-mind returns and other eligible returns are governed by our Refund & Return Policy.

Risk of Delivery Delays

AURAJONG will make reasonable efforts to arrange and manage delivery according to the selected service level.

However, estimated delivery dates should not be relied upon for events, construction schedules, travel plans, commercial openings, or other time-sensitive commitments unless a separate written delivery commitment has been expressly provided by AURAJONG.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in transportation methods, carrier services, delivery options, operational practices, or applicable legal requirements.

The revised version will be posted on this page with an updated "Last updated" date.