We want you to feel confident before placing your order. If you need to request a return, the eligibility requirements, costs, and process are outlined below.
Because many AURAJONG products, particularly our tables, require specialized packing, delivery, installation, and return transportation, certain returns may involve additional handling, disassembly, repacking, and shipping requirements.
Return Eligibility
Eligible non-customized products may be returned if the requirements below are met.
Your return request must be submitted within 14 days after delivery.
The product must not have been used beyond reasonable inspection. Assembly completed as part of AURAJONG’s arranged White-Glove Delivery & Installation service does not, by itself, make the product ineligible for return.
The product must remain in resalable condition and be free from damage, stains, excessive wear, modification, or misuse. Handling, moving, disassembly, repacking, or return transportation must not have materially altered its condition.
All original components, accessories, manuals, hardware, and other included items must be returned with the product.
The product must be returned in its original packaging or in other return packaging approved by AURAJONG. For oversized products, please contact us before disassembly, repacking, pickup, or arranging return transportation.
Your order number or other proof of purchase must be provided when requesting a return.
Return Costs
Return costs depend on the reason for the return. For change-of-mind or preference-based returns, the costs outlined here generally apply.
Restocking Fee
20%
Change-of-mind or preference-based returns are subject to a 20% restocking fee. This fee does not apply where a return is accepted because of a verified manufacturing defect, shipping or delivery damage, or an error made by AURAJONG.
Return Shipping
Customer Responsibility
For change-of-mind or preference-based returns, the customer is responsible for return freight and any applicable pickup, disassembly, repacking, handling, or transportation costs. Before an approved return is arranged, AURAJONG will provide return instructions and an estimated return cost based on the pickup location, product, packaging requirements, and transportation method. If AURAJONG arranges the return shipment or related return services, the confirmed costs will be deducted from the eligible refund.
Complimentary Standard White-Glove Delivery & Installation is included with eligible table orders and is not separately charged to the customer. Expedited White-Glove Delivery & Installation charges, including the $799 expedited delivery fee, and any separately charged remote-location, stair-carry, special-access, or other enhanced-service charges are generally non-refundable once the applicable service has been performed, except where required by law or where the return results from an error by AURAJONG.
Complimentary Standard White-Glove Delivery & Installation on the original purchase does not include return transportation or related return-service costs.
Returned products must be prepared and packaged securely for transportation. Damage, missing components, improper disassembly, or improper packaging may affect the amount of the refund where permitted by applicable law.
U.S. Return Address
Authorized returns for U.S. orders are handled through our designated U.S. return facility.
AURAJONG U.S. Return Facility
21 Distribution BlvdThis facility is used for authorized product returns and is separate from AURAJONG’s business contact address. Please contact AURAJONG and obtain return authorization and instructions for pickup, repacking, and return transportation before sending or arranging the return of any product to this address.
How to Request a Return
Please contact AURAJONG before sending any product back. Our support team will review your request, confirm eligibility, and provide the appropriate return instructions.
Contact AURAJONG Support within 14 days after delivery at support@aurajong.com. Please include your order number or other proof of purchase and the reason for your return request.
Our team will review the request and may ask for photographs, product details, packaging information, or other information reasonably needed to confirm return eligibility and determine the appropriate return method.
If the return is approved, AURAJONG will provide return authorization, return instructions, confirmation of the return destination, and an estimated return cost where applicable. For oversized products, this may include instructions for pickup, disassembly, repacking, handling, and return transportation. Authorized U.S. returns are directed to our designated U.S. return facility in Edison, New Jersey.
Once the returned product is received, we will inspect its condition and completeness within 3–5 business days. After the return has been inspected and approved, the eligible refund will be issued to the original payment method within 3–5 business days, less any applicable restocking fee, return freight, pickup, disassembly, repacking, handling, transportation costs, or other permitted deductions.
Contact our support team and we’ll guide you through the return process, confirm eligibility, and provide the next steps.
For complete terms and conditions, please review our Full Refund & Return Policy →