From Our Workshop to Your Home.
From final preparation and quality inspection to white-glove delivery and installation, every AURAJONG order is carefully managed throughout its journey to you.
Delivery options, service details, and estimated timelines are outlined below so you know what to expect before placing your order.
STANDARD WHITE-GLOVE DELIVERY & INSTALLATION
Complimentary White-Glove Delivery & Installation is included with eligible table orders. Estimated delivery is typically 7–9 weeks from order confirmation.
EXPEDITED WHITE-GLOVE DELIVERY & INSTALLATION
Expedited White-Glove Delivery & Installation is available for an additional $799, where available. Estimated delivery is typically 3–5 weeks from order confirmation.
Delivery timelines are estimates, not guaranteed delivery dates, unless AURAJONG expressly agrees otherwise in writing. Additional charges may apply for remote locations, deliveries involving stairs, difficult access, or other special handling requirements.
What Happens After You Order
Every order moves through a carefully managed process before it reaches your home. Here is what to expect from confirmation through final delivery.
We review your order within 24 hours of confirmation, verify the delivery details, and begin coordinating preparation and fulfillment.
Your AURAJONG is prepared, carefully inspected, and secured for shipment. To help reduce the risk of damage during long-distance transportation, tables may be packed using protective materials, reinforced packaging, or a wooden crate depending on the product and transportation requirements.
Once your order is ready, shipment is coordinated around available transportation schedules and port cut-off times. Expedited transportation services may still operate on fixed schedules and availability, so the date your order is completed can affect the next available departure.
If an order is completed shortly after an applicable shipping cut-off, it may need to wait for the next available departure, which can add additional time to the overall delivery schedule.
Because delivery distances across the United States vary significantly, transit times may differ depending on the final destination.
Transit times may vary by region, and some destinations may be reached faster than others depending on port proximity, carrier schedules, and final-mile availability.
After your shipment arrives at the destination terminal and completes customs and local processing, it is transferred to a specialized final-mile delivery provider.
The delivery team will coordinate an appointment with you and provide in-home delivery, placement in the designated room, and standard assembly and installation.
Please allow additional time for terminal processing, customs clearance, carrier transfer, delivery scheduling, and installation coordination.
Because part of the journey takes place by ocean freight, tracking may not update continuously while your shipment is at sea. This does not necessarily mean the shipment has stopped moving. We will provide available updates as your order moves through key stages of the delivery process. Final-mile tracking and appointment details may become available once the shipment is transferred to the local delivery provider.
Delivery timelines are estimates, not guaranteed delivery dates, unless AURAJONG expressly agrees otherwise in writing. Vessel schedules, port congestion, customs processing, weather, and final-mile carrier availability may affect actual delivery dates.