Privacy policy

Last updated: October 10, 2026

AURAJONG operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

AURAJONG is a brand operated by Shandong Baozhi Cultural Supplies Co., Ltd. Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, communicate with us, request support, or otherwise interact with AURAJONG.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, delivery address, phone number, and email address.
  • Financial information, including credit card, debit card, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Delivery and installation information, including delivery address, contact information, delivery-access details, stairs, elevators, gates, building restrictions, room-of-choice information, appointment availability, and other information needed to coordinate shipping, White-Glove Delivery & Installation, or related logistics services.
  • Communications with us, including information you provide when contacting customer support, requesting delivery coordination, submitting a return request, making a warranty claim, or otherwise communicating with AURAJONG.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, request delivery or installation, submit a return or warranty request, communicate with us, or otherwise provide us with personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to provide technology, payment processing, logistics, delivery, installation, customer support, or other services on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to:

  • Perform our contract with you.
  • Process your payments.
  • Process and fulfill your orders.
  • Arrange shipping and transportation.
  • Coordinate final-mile delivery.
  • Arrange White-Glove Delivery & Installation.
  • Coordinate delivery appointments.
  • Facilitate returns and exchanges.
  • Manage warranty and service requests.
  • Provide technical support.
  • Remember your preferences and products you are interested in.
  • Send notifications related to your order, account, delivery, installation, return, or service request.
  • Create, maintain, and otherwise manage your account.
  • Enable you to post reviews or submit content.
  • Create a customized shopping experience, such as recommending products related to your purchases or interests.
  • Improve our products, services, customer experience, logistics processes, and website functionality.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to:

  • Send marketing, advertising, and promotional communications by email, text message, or postal mail.
  • Show you online advertisements for products or services on the Services or other websites.
  • Personalize advertising based on products you have viewed, purchased, or added to your cart, as well as other interactions with the Services.

Security and Fraud Prevention

We use your personal information to:

  • Authenticate your account.
  • Provide a secure payment and shopping experience.
  • Detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.
  • Protect our customers, our business, and the public.
  • Secure our Services and systems.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access credentials with anyone else.

Communicating with You

We use your personal information to:

  • Provide customer support.
  • Respond to inquiries.
  • Provide order updates.
  • Coordinate delivery and installation.
  • Communicate about returns, refunds, warranty claims, or technical support.
  • Maintain our business relationship with you.

Legal Reasons

We may use your personal information to:

  • Comply with applicable law.
  • Respond to valid legal process.
  • Respond to requests from law enforcement or government agencies.
  • Investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings.
  • Enforce or investigate potential violations of our Terms of Service, policies, or other agreements.
  • Protect our rights, property, customers, or business.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.

Such circumstances may include:

  • Shopify, which hosts and supports our online store.
  • Payment processors and financial-service providers that process payments and transactions.
  • Technology and service providers that provide IT management, analytics, cloud storage, website functionality, customer support, security, fraud prevention, or other operational services.
  • Fulfillment and logistics providers that assist with order preparation, warehousing, freight, shipping, customs coordination, transportation, or delivery.
  • Final-mile delivery providers, including carriers or service providers responsible for delivery to your residence, business, or designated location.
  • White-Glove Delivery & Installation providers, where necessary to coordinate in-home delivery, room placement, assembly, installation, access conditions, delivery appointments, or related services.
  • Return and reverse-logistics providers, where necessary to coordinate returns, pickup, repacking, disassembly, transportation, or related services.
  • Warranty and service providers, including technicians, parts suppliers, or repair providers where reasonably necessary to handle a support or warranty request.
  • Business and marketing partners that provide marketing services or advertising services.
  • Affiliates or companies within our corporate group, where applicable.

We may also disclose information when:

  • You direct, request, or consent to the disclosure, such as when information must be shared with a carrier, delivery provider, or installer in order to deliver or install your product.
  • Disclosure is necessary in connection with a business transaction, such as a merger, acquisition, restructuring, financing, or bankruptcy.
  • Disclosure is required to comply with applicable law, legal obligations, subpoenas, warrants, court orders, or similar requests.
  • Disclosure is necessary to enforce our Terms of Service or other policies.
  • Disclosure is necessary to protect or defend the Services, our rights, our customers, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside.

In addition, to help protect, grow, and improve our business, we may use Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise rights over personal information used for those purposes.

To learn more about how Shopify uses your personal information and the rights you may have, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy, security, content, accuracy, completeness, or reliability of third-party websites or platforms.

Information you provide in public or semi-public venues, including information shared through third-party social networking platforms, may be viewable by other users and third parties.

Our inclusion of a third-party link does not, by itself, imply endorsement of that third party or its content.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in the applicable jurisdiction.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the contact details below to request deletion where applicable.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Information sent to us may also not be secure while in transit.

We recommend that you do not use unsecured channels to communicate highly sensitive or confidential information.

How long we retain personal information depends on several factors, including whether we need the information to:

  • Maintain your account.
  • Provide the Services.
  • Fulfill orders.
  • Coordinate delivery or installation.
  • Process returns or warranty claims.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce agreements or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know

You may have the right to request access to personal information we hold about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right of Portability

You may have the right to receive a copy of personal information we hold about you and, in certain circumstances, request that it be transferred to a third party.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of personal information or processing for targeted advertising as defined by applicable privacy law.

Where available, you may exercise those rights through the privacy controls provided on the Services.

If you visit our website with a Global Privacy Control preference signal enabled, we may automatically treat that signal as an opt-out request for the device and browser you use, where required by applicable law.

If the device can be associated with a Shopify account, the opt-out request may also be applied to that account.

Other than Global Privacy Control, we may not recognize other "Do Not Track" signals sent by a browser or device.

Managing Communication Preferences

We may send promotional emails or other marketing communications.

You may opt out at any time using the unsubscribe option included in those communications.

If you opt out of promotional communications, we may still send non-promotional communications, such as messages relating to:

  • Your order.
  • Payment.
  • Delivery.
  • Installation.
  • Returns.
  • Warranty.
  • Technical support.
  • Account or service notices.

Exercising Your Rights

You may exercise applicable rights where indicated on the Services or by contacting us using the contact details below.

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing a request, as permitted or required by law.

Where allowed, you may designate an authorized agent to submit a request on your behalf.

Before accepting such a request, we may require proof that the agent is authorized to act on your behalf, and we may also ask you to verify your identity directly with us.

We will respond to valid requests within the time required by applicable law.

To learn more about how Shopify processes personal information and the rights available with respect to Shopify-controlled data, please visit Shopify's privacy resources.

Complaints

If you have a complaint about how we process personal information, please contact us using the contact information below.

Depending on where you live, you may have the right to appeal our response or submit a complaint to your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country where you live.

This may occur because AURAJONG, Shopify, logistics providers, delivery providers, installation providers, payment processors, and other service providers may operate in different countries.

If personal information is transferred out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms where required, such as:

  • European Commission Standard Contractual Clauses.
  • Applicable UK international data-transfer mechanisms.
  • Other valid legal transfer mechanisms recognized by the relevant authority.

This requirement does not apply where personal information is transferred to a jurisdiction that has been formally determined to provide an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to:

  • Our products and Services.
  • Shipping and delivery practices.
  • White-Glove Delivery & Installation services.
  • Technology.
  • Service providers.
  • Business operations.
  • Applicable legal or regulatory requirements.

When we update this Privacy Policy, we will post the revised version on this website, update the "Last updated" date, and provide any additional notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at:

Shandong Baozhi Cultural Supplies Co., Ltd.
Room 2010-19, Puxin Building, Qizhou Road
Jinan, Shandong 250117
China

Email: hello@aurajong.com

For order, delivery, installation, return, warranty, or technical-support matters, please contact:

support@aurajong.com