Answers to the questions we hear most often about AURAJONG, from choosing your table to delivery, setup, and support.
01 — Tiles & Compatibility
1. What size mahjong tiles come with the table?
Every AURAJONG table includes two complete sets of American Mahjong tiles, with 152 tiles per set.
Unless otherwise requested or specified for a custom order, the standard tile size is 40 × 30 × 20 mm.
Customers may also choose from the following tile sizes:
42 × 31 × 21 mm
44 × 33 × 22 mm
46 × 34 × 23 mm
48 × 35 × 24 mm
50 × 36 × 25 mm
52 × 37 × 26 mm
2. What tile sizes does AURAJONG support?
AURAJONG tables can be configured to work with the following tile sizes:
40 × 30 × 20 mm
42 × 31 × 21 mm
44 × 33 × 22 mm
46 × 34 × 23 mm
48 × 35 × 24 mm
50 × 36 × 25 mm
52 × 37 × 26 mm
Please note that each table is configured for one specific tile size. For example, if your table is configured for 40 × 30 × 20 mm tiles, using tiles of a different size may affect normal operation and, in some cases, cause damage to the mechanism.
Third-party automatic Mahjong tiles are also compatible when the tile size matches the table setting.
3. Can I use mahjong tiles from other brands with an AURAJONG table?
Absolutely. You may use mahjong tiles from other brands as long as they are designed for use with automatic mahjong tables and match the tile size your AURAJONG table is configured to use.
Using compatible third-party tiles will not affect your AURAJONG warranty.
4. Do I need to store the mahjong tiles separately after each game?
No. Every AURAJONG table includes a dedicated setting that allows both sets of mahjong tiles to be stored inside the table at the same time, while keeping one set already arranged and ready for play.
The next time you want to play, there is no need to wait for the table to shuffle and arrange the tiles. You can simply start playing.
5. Do I have to use AURAJONG mahjong tiles?
No. You are not limited to AURAJONG-branded tiles.
You may use any mahjong tiles designed for automatic mahjong tables, as long as they match the tile size your table is configured to use. Compatible tiles may be purchased from AURAJONG or from other brands and retailers.
02 — Tables & Features
1. Can the playing surface mat be replaced?
Yes. The playing surface mat can be replaced at any time. If it becomes worn after long-term use, or if you simply want a different color or pattern, you can easily replace it with a new one.
2. What materials are AURAJONG tables made from?
AURAJONG tables are currently available in a range of materials, including solid wood, PU leather, genuine leather, acrylic, and sintered stone.
3. Can the table also be used as a dining table or game table?
Absolutely. With the dining cover in place, an AURAJONG table can be used just like a regular dining table, game table, or multipurpose table.
4. What are the side tables for?
AURAJONG side tables were designed around a simple idea: while the table is shuffling and arranging the tiles for you, you can use that moment to enjoy a drink, whether it is coffee, juice, or something else.
The side tables provide a convenient place to keep drinks away from the playing surface. Of course, they can also be placed wherever they are most useful in your space.
5. Can I order the table in a different color?
Absolutely. If you do not see the color or finish you are looking for among the available options, please contact us.
A member of our team will work with you directly to discuss your preferred color, finish, and customization options.
6. Is there enough space on the table for both the tile racks and NMJL cards?
Yes. AURAJONG tables are specifically designed for American Mahjong, with enough space to comfortably accommodate both the tile racks and NMJL cards during play.
03 — Ordering & Customization
1. What is included with my table package?
Every AURAJONG table package includes one automatic Mahjong table, one dining cover, four coordinating chairs, two coordinating side tables, two complete 152-tile American Mahjong sets, four AURAJONG Exclusive Sightline Racks, and four current-year American Mahjong rule cards.
2. What is included with Standard White-Glove Delivery & Installation?
For table orders delivered within the contiguous 48 U.S. states, Standard White-Glove Delivery & Installation includes freight transportation, import customs clearance and duties, final-mile delivery, in-home placement, and standard assembly and installation.
Additional charges may apply for remote locations, stairs, difficult access, or other special handling requirements and will be confirmed in advance where reasonably possible.
3. What can I customize?
AURAJONG offers a wide range of customization options to accommodate individual preferences.
Customization options may include materials, dimensions, colors, and tile wall lifting methods.
Customizable items may include the mahjong table, chairs, side tables, mahjong tiles, felt playing surface, and more.
4. Can I change my order after placing it?
In most cases, no.
We normally contact you within 24 hours after your order is placed to confirm the order details. Once the order has been confirmed and enters preparation or production, changes may no longer be possible.
If your order has not yet entered production, we may still be able to accommodate certain changes. Delivery address changes may also be possible depending on the shipment status.
If you need to request a change, please contact us as soon as possible after placing your order.
04 — Delivery & Setup
1. What delivery options are available, and how long does delivery take?
Standard White-Glove Delivery & Installation
Complimentary with eligible table orders to the contiguous 48 U.S. states. Estimated delivery is typically 7–9 weeks from order confirmation.
Expedited White-Glove Delivery & Installation
Available for an additional $799, where available. Estimated delivery is typically 3–5 weeks from order confirmation.
Both options include in-home delivery, placement in the designated room, and standard assembly and installation. Additional charges may apply for remote locations, stairs, difficult access, or other special handling requirements.
Delivery times are estimates and may vary due to transportation schedules, customs, weather, final-mile availability, and other factors outside our reasonable control.
2. Can I track my shipment in real time?
Tracking availability varies depending on the stage of delivery.
To help protect your order during transportation, the individual cartons are packed together in a protective wooden crate. Because AURAJONG tables are oversized furniture products, they are typically transported by ocean freight, followed by truck delivery for the final leg of the journey.
During the ocean-freight portion, tracking may not update continuously like a standard parcel shipment. However, we can generally track the vessel carrying your order and monitor its location and shipping status.
Once your shipment arrives at the destination and is transferred to the final-mile carrier, more detailed tracking updates will generally become available. The trucking company will also contact you in advance to schedule your delivery.
3. Will I need professional installation?
No. You do not need to arrange professional installation yourself.
For table orders delivered within the contiguous 48 U.S. states, Standard White-Glove Delivery & Installation is included. This includes in-home delivery, placement in the designated room, and standard assembly and installation.
Additional charges may apply for remote locations, stairs, difficult or restricted access, or other special handling requirements.
4. Can the table fit through a standard doorway?
In most cases, yes.
AURAJONG tables are shipped in separate components and assembled after delivery, so the individual parts are designed to be much easier to move through standard residential doorways than a fully assembled table.
However, doorway sizes, hallways, stairs, elevators, and access conditions can vary from home to home. We recommend checking the dimensions of your delivery path before ordering, especially if your home has narrow doorways, tight corners, or limited access.
05 — Warranty, Returns & Support
1. What does the warranty cover?
AURAJONG tables are covered by a 2-Year Limited Warranty against qualifying defects in materials or workmanship under normal use.
The warranty does not cover normal wear and tear, misuse, accidental or liquid damage, unauthorized or improper installation, moving or storage, incompatible parts, unauthorized modifications or repairs, environmental damage, or natural variations in materials.
If you believe your table has a manufacturing defect, please contact AURAJONG Support. Depending on the issue, we may provide troubleshooting assistance, replacement parts, repair guidance, replacement of an affected component, or another appropriate warranty remedy.
AURAJONG also provides Lifetime Technical Support for applicable products. This is separate from the 2-Year Limited Warranty and includes complimentary remote troubleshooting, diagnostic guidance, product information, part identification, and remote repair or replacement guidance.
2. What is your return policy?
Eligible non-customized products may generally be returned if a return request is submitted within 14 days of delivery.
To qualify for a return, the product must not have been used beyond reasonable inspection and must remain undamaged, in resalable condition, complete with its original components and accessories, and returned in its original or AURAJONG-approved packaging. Assembly completed as part of AURAJONG’s arranged White-Glove Delivery & Installation service does not, by itself, make the product ineligible for return.
Change-of-mind or preference-based returns are subject to a 20% restocking fee. The customer is also responsible for applicable return freight, pickup, disassembly, repacking, handling, and transportation costs.
Made-to-order and customized products are final sale and generally cannot be returned or exchanged for change of mind or personal preference. This does not affect claims involving manufacturing defects, shipping or delivery damage, an AURAJONG production error, or other rights that cannot lawfully be excluded.
Please contact AURAJONG Support before sending or arranging the return of any product so that we can review the request and provide the appropriate return authorization and instructions.
3. What if my order arrives damaged during shipping?
Please inspect your order and its packaging as soon as reasonably possible after delivery. If you notice any shipping, delivery, or installation-related damage, contact AURAJONG Support promptly and retain the original packaging while we review the issue.
We may ask for your order number, photographs of the packaging, shipping labels or crate markings, and photographs or video of the affected product or component.
Depending on the nature and extent of the damage, we will work with you on an appropriate solution, which may include replacement parts, repair assistance, replacement of the affected component, product replacement, or another reasonable remedy.
Shipping, delivery, or installation-related damage is handled separately from ordinary returns and is not treated as a change-of-mind or preference-based return.
4. What happens if my table needs repair after the warranty expires?
Even after the 2-Year Limited Warranty has expired, AURAJONG continues to provide Lifetime Technical Support for applicable products.
If your table develops a problem, please contact AURAJONG Support. Our team can help diagnose the issue remotely, provide troubleshooting guidance, identify the parts that may need to be replaced, and guide you through repair or replacement procedures.
Remote technical assistance remains complimentary during the useful service life of the product. After the warranty period, replacement parts, shipping, third-party technician services, on-site labor, and other physical goods or services are not included and may involve additional charges.
06 — Trade & Partnerships
1. Who does AURAJONG work with?
AURAJONG works with a wide range of trade and commercial clients, including interior designers, hospitality businesses, private clubs, social clubs, mahjong cafés, retailers, educators, organizations, and other commercial partners.
Our tables can be used in both residential and commercial spaces, depending on the needs of the project.
2. Do you offer trade pricing or special pricing for commercial orders?
Yes. We may offer trade pricing, volume pricing, or project-specific pricing for eligible commercial, hospitality, design, and group orders.
Pricing depends on factors such as order quantity, product selection, customization requirements, delivery location, and the scope of the project.
3. Do you offer dealer, wholesale, or reseller programs?
Yes. AURAJONG works with selected dealers, retailers, resellers, and wholesale partners.
Program terms may vary depending on the market, expected order volume, territory, product selection, and other commercial considerations.
4. Do you offer partnership opportunities, and how can I contact your team?
Yes. AURAJONG is open to selected commercial, hospitality, design, retail, educational, event, and brand partnership opportunities.
If you are interested in working with us on a commercial project, trade order, wholesale relationship, or other partnership, please contact our team at hello@aurajong.com with a brief introduction to your project or business. A member of our team will follow up with you directly.
Questions are always welcome.
If there’s anything we haven’t covered, our team is here to help.