WARRANTY & SERVICE

Support That Continues Long After Delivery.

Eligible AURAJONG tables are covered by a 2-Year Limited Warranty against qualifying defects in materials or workmanship under normal use. The warranty begins on the date the product is delivered to the original end-user purchaser, whether purchased directly from AURAJONG or through an authorized AURAJONG retailer.

For products described as including Lifetime Free Technical Support, remote technical support continues beyond the warranty period.

What’s Covered

Defects in materials or workmanship
Mechanical or electrical failures caused by manufacturing defects
Structural manufacturing defects
Failure of covered original components under normal use
Replacement parts for approved warranty claims
Repair labor arranged or authorized by AURAJONG
Standard shipping associated with approved warranty service

What’s Not Covered

Normal wear and tear
Accidental damage or liquid damage
Damage caused by improper use, installation, moving, or storage
Damage caused by incompatible parts, unauthorized modifications, or improper repairs
Damage caused by power surges, abnormal voltage, fire, flooding, or environmental conditions
Natural variations in wood, leather, stone, and other natural materials
Initial shipping damage, which is handled separately as a delivery damage claim
Expedited shipping, White Glove Delivery, or other optional delivery services

Warranty service is evaluated based on the nature of the issue. Depending on the circumstances, AURAJONG may provide technical guidance, replacement parts, remote repair assistance, component replacement, authorized repair labor, or another appropriate warranty remedy.

Warranty Period

The 2-Year Limited Warranty begins on the date the product is delivered to the original end-user purchaser and continues for two years from that date.

Who Is Covered

The warranty applies to the original end-user purchaser of an eligible AURAJONG product, whether purchased directly from AURAJONG or through an authorized AURAJONG retailer.

If an authorized retailer purchases a product for its own use rather than for resale, the retailer is considered the original end-user purchaser for warranty purposes.

Unless otherwise stated or required by applicable law, the warranty is not transferable to a subsequent owner.

Purchases Through Authorized Retailers

Products purchased new through an authorized AURAJONG retailer receive the same applicable 2-Year Limited Warranty as products purchased directly from AURAJONG.

The warranty period begins on the date the product is delivered to the original end-user purchaser, not on the date the authorized retailer originally received the product into inventory.

Proof of purchase from the authorized retailer may be required when requesting warranty service.

How to Make a Warranty Claim

To request warranty service, contact AURAJONG Support at support@aurajong.com.

We may ask you to provide:

Your order number or proof of purchase
The product model
The product serial number, where applicable
A description of the issue
Photographs or video reasonably necessary to evaluate the issue

Customers who purchased through an authorized AURAJONG retailer may provide their retailer receipt, invoice, or other reasonable proof of purchase.

How Warranty Service Is Provided

AURAJONG will first evaluate the reported issue and may provide remote troubleshooting or diagnostic assistance.

Depending on the nature of an approved warranty claim, the appropriate remedy may include technical guidance, replacement parts, remote repair or replacement guidance, replacement of an affected component, repair labor arranged or authorized by AURAJONG, or another appropriate warranty remedy.

Where local repair assistance is appropriate, AURAJONG may arrange or pre-authorize a qualified technician. Any covered labor or service must be approved by AURAJONG before the work is performed.

On-Site Service

The 2-Year Limited Warranty does not automatically include in-home, on-site, or local technician service.

Where on-site or local repair is appropriate, the service must be arranged or authorized by AURAJONG in advance in order to qualify for warranty coverage.

Lifetime Free Technical Support

Remote Support Beyond the Warranty.

For products described as including Lifetime Free Technical Support, AURAJONG provides free remote technical assistance for the original AURAJONG product during its useful service life. This support continues beyond the 2-Year Limited Warranty and may include troubleshooting, diagnostic guidance, product information, identification of compatible replacement parts, and remote repair or replacement guidance.

Troubleshooting & Diagnosis

Our team will help identify the cause of the issue and determine what action, adjustment, or component may be required.

Part Identification

If a component needs to be replaced, we will help identify the relevant part and provide compatible model or specification information at no charge.

Remote Repair & Replacement Guidance

We provide remote technical guidance at no charge to help you understand how to inspect, replace, install, or adjust an identified component where appropriate.

If a Replacement Part Is Needed

Support Continues After the Warranty.

During the active 2-Year Limited Warranty, replacement parts, applicable standard shipping, and authorized repair labor for an approved warranty claim are handled according to the terms of the Limited Warranty.

After the warranty period has expired, you may purchase replacement parts directly from AURAJONG. The cost of the part and applicable shipping will be clearly quoted for your approval before anything is sent.

Where appropriate, you may also choose to source a compatible replacement locally using the model or specifications provided by AURAJONG.

Troubleshooting, diagnostic guidance, part identification, product information, and remote repair or replacement guidance remain free of charge. Lifetime Free Technical Support is separate from the 2-Year Limited Warranty. After the warranty period expires, it does not include free replacement parts, shipping, third-party technician fees, on-site labor, expedited service, or other physical goods or services unless expressly stated otherwise.

Need Help?

If you have a warranty, service, or technical support question, our team is here to help.

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