AURAJONG Support
Whether you have a question about delivery, setup, operation, or after-sales support, our team is here to help make owning your AURAJONG as simple as possible.
Help Categories
SETUP & USER GUIDE
Quick operation guides, setup instructions, and resources to help you get familiar with your AURAJONG.
Technical Support
Support Beyond Delivery.
Every AURAJONG is designed for long-term use. If something doesn’t seem right, our support team can help identify the issue, guide you through troubleshooting, and arrange replacement parts when necessary.
In many cases, a few photos or a short video are enough for our team to understand the issue and provide the next steps.
To Help Us Assist You Faster
- Order number, if available
- AURAJONG model
- Serial number
- A description of the issue
- Photos or a short video, when relevant
Your serial number can be found on the product identification label.
NEED MORE HELP?
Talk to Our Support Team
For live assistance, use the Chat button in the lower-right corner. You can also send us a message, and our team will follow up by email.